There was some unintended downtime here last night through mid-day today — unfortunately, I don’t really know much more than that. In the midst of browsing around last night, I lost my connection, and nothing I could do had much of an effect. My DSL modem appeared to be working, but my machine insisted that there was no Internet to be found.
I called Speakeasy and opened a service ticket with them. They couldn’t figure out what the situation was, so they passed it on to Covad (the next company upstream).
Here’s the gory details from the service ticket:
Customer is sync no surf, no E2E ping. Checked TCP/IP settings on multiple computers. Isolated 1 PC, powercycled, checked cables to no avail. CFI, DSL light show sync but cannot E2E ping. Some traffic incrementing on line. Please reset DSLAM card, thanks!
Upstream Cells Received from CPE: 764 ( 130271135 )
Downstream Cells Transmitted to CPE: 140 ( 97056973 )
ATM HEC Errors: 0 ( 53 )
Upstream Line Errors: 5 ( 2063 )
Downstream Line Errors: 0 ( 624 )
Training Starts: 1 ( 10 )
Time Since Snapshot Counters Reset: 8 Min. 57 Sec.
What all that means, I’m not entirely sure of, but at some point during the day, things kicked in again. I’m not sure when, as I wasn’t checking in on a regular basis, but I did get a response from my webserver at about 7pm. From the response on the service ticket, though, Covad looks a bit confused themselves as to what the issue was…
Status changed from NEW to OPEN-Pending Partner Testing
DSLAM Trunk Status: OK
Technology: DMT8-2
Card Status: OK
Port Status: Up
Actual Port Rates: 1536 kbps Downstream / 768 kbps Upstream
Margin: 20.0 dB Downstream / 9.5 dB Upstream
the dslam shows the loop up with no errorsATM pinging the backhaul was successfull
ATM pinging the cpe and it failed
I reprovisioned and that didn’t help
The dslam, transport and backhaul switch show increments of 1 to 2 cells at a time
I put the z-link in a loop back and the atm ping passed
At this point this looks like a cpe issue
Please have the end user power cycle and try again if still unable to surf then we need to RMA the end user anew KIT. Thank you
Ah, well. All’s well that ends well, and everything appears to be back up and running.