Well, this bites. I’m having problems with my iPod. Normally I’m pretty good with getting things fixed, but I think this is beyond my abilities. Bleah.
Problem one: every so often, when plugging in the remote to the jack on the iPod, or just bumping the connector, the iPod will “short out” and reset. It’s more or less a minor annoyance — the iPod will reboot and start right up again, and the only real lasting effect is that the date and time need to be set — but an annoyance nothenless.
Problem two: iTunes doesn’t know that my iPod exists anymore. As far as I can tell, this behavior started after I applied the Security Update 2003-03-03 system patch. The iPod mounts to the Finder just fine, but nothing I can do seems to clue iTunes into the existence of the iPod.
I’ve tried applying the 10.2.4 Combo Update (even though I’d already updated to 10.2.4 using incremental upgrades, rumor has it that using the combo updater will fix a number of issues), completely deleting and then reinstalling iTunes, and completely resetting the iPod as outlined in Apple’s iPod troubleshooting pages. Nothing’s worked.
Luckily, my iPod is still under warranty, so I went ahead and placed a service request through Apple. I’ve never had to do this before, but I’ve read good reports on Apple’s turnaround time for service, but for the moment I’m without music when I’m not at home.
For some people, this might not be that big of a deal. For me? This bites. Hard.
Especially when some of the people at work insist on listening to “smooth jazz” — one of the few genres of music that I would gladly wipe from the face of the planet. Ugh. I want my iPod back!