BuyTunes blows

This entry was published at least two years ago (originally posted on July 24, 2003). Since that time the information may have become outdated or my beliefs may have changed (in general, assume a more open and liberal current viewpoint). A fuller disclaimer is available.

Earlier this week BuyTunes popped up attempting to capitalize on the success of the iTunes Music Store by moving the same general idea to the Windows platform.

So far, the word is that they suck.

I already knew that they were blatantly ripping off Apple’s ads. I’d link to the BuyTunes versions, but that brings up the second major issue: they’ve restricted their website to Internet Explorer for Windows only. Any other browser, and you get redirected to this page. So far, things weren’t looking very good.

Then Jennifer at ScriptyGoddess actually tried to use BuyMusic’s services. Let’s just say that she’s not a satisfied customer.

First problem. After you buy an album, you need to download it. Sure, I knew that. What I didn’t know is that you have to download EACH SONG INDIVIDUALLY. One click per song. With Two large sized albums with many songs on it – it can be just a LITTLE annoying.

[…]

Second problem. Before each song plays – it has to download and verify your license. You can’t mulitple select a bunch and do this. You need to do this before EACH SONG will play.

[…]

Third and VERY big problem. […] Since I’m using Windows200, they force you to use a windows media plugin…[that] CRASHES consistently EVERY time I try to burn a CD. It is simply impossible to create a cd from my machine using that plugin.

[…]

And here comes problem number four. The “Main” license is the one I downloaded the first time to my machine (the windows 2000 box with the defective Roxio plugin). Subsequent downloads are “secondary licenses” from which you are not allowed to transfer to a mobile device, burn a cd, or do ANYTHING with except listen to them on that one machine.

[…]

In walks problem number five. Here’s their oh-so helpful (probably computer generated) form letter to me…

We apologize if you have experienced trouble downloading your music to a digital media player or copying your music to a CD. Unfortunately, We are unable to provide technical assistance after you have downloaded the music from BuyMusic.com to your primary computer. In addition, we are unable to credit you back for failed or damaged copies once you have successfully downloaded the music to your primary computer.

Sounds like BuyMusic is bound to be a bust, to me.