This is getting ridiculous.
Because I’m paranoid after all the issues I’ve been having so far, I just logged into UPS’s tracking site to check on the current state of my shipment.
May 9, 2005 12:39 P.M.: A SECOND DELIVERY CHANGE REQUEST WAS SUBMITTED FOR THIS PACKAGE.;THE RECEIVER REQUESTED THE PACKAGE BE DELIVERED TO AN ALTERNATE ADDRESS
May 9, 2005 6:06 P.M.: AS REQUESTED BY THE CUSTOMER, THE RECEIVER WILL PICKUP AT A UPS FACILITY WITHIN 5 BUSINESS DAYS;THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED
What.
The.
Fuck?!?
I really want to know what’s going on here. That first entry from 12:39pm is from when I talked to UPS, just before making my last post. That 6:06pm entry? Not the faintest clue, but it sure wasn’t me.
Even worse, I can’t do anything about it. If I click on the ‘Delivery Change Request’ link, I get the following message:
A Delivery Change Request cannot currently be performed on this package. For additional information, please call 1-800-811-1652 (Monday-Friday, 7:00 A.M. to Midnight Eastern Time and Saturday 7:30 A.M. to 9:00 P.M. Eastern Time).
And, of course, it’s too late to call the customer service center now.
Looks like the first thing I’m doing tomorrow morning after my alarm goes off is calling UPS and raising holy hell. Oh, joy.
Update: I just got up 2 hours early, at 4am, so I could call the service center as soon as they open at 7am on the East Coast. Just as I was told yesterday, I’ve been assured by a representative (who I did get a name from, this time) that even though it looks to me like the package is set to be held, it is actually on a truck, set for delivery to my workplace today. There’s a new entry on the tracking page…
May 9, 2005 6:38 P.M.: DESTINATION SCAN
…that, though it looks to me like it would mean that the package has been accepted by the UPS facility, I’ve been told actually means that it’s on the truck.
Hmmm. We’ll see.
(Just to be absolutely sure I just called back again, got a different customer service rep — whose name I wrote down — who told me the same thing as the first one did. That’s two different people who have told me that it’s on the truck to be delivered. Keeping my fingers crossed, but that’s at least slightly reassuring.)
For now, though…back to bed for another couple hours.
Update:
May 10, 2005 9:00 A.M.: DELIVERY
‘Bout damn time.
“Dream Lover” by Spacey, Kevin from the album Beyond the Sea (2004, 2:46).