Since I’ve occasionally groused about the hosting service I get with Dreamhost, I wanted to be sure to mention when things go right, instead of only when things go wrong.
For a few months, the server that my account was set up on, and which hosts all three domains under my control, was being tweaky, resulting in sporadic downtime. I’d been building up a small library of downtime reports in my support page with Dreamhost, when last month, things took a turn for the worse…and then, soon afterward, for the better. Of course, I didn’t really know about the “for the worse” part until I got the news of the “for the better” side of things.
The last time my site went down, when I submitted the support request notifying Dreamhost of the downtime, they replied relatively quickly, letting me know that the server I was on had become “unresponsive,” and they were working on getting this back up and running. About half an hour later, my sites came back up, and I didn’t think much more of it. Until the next day, when I got the following…
This is just a note to let you know that we’ve moved your account to a new server! We apologize for the lack of notice, but this was an emergency move as a perfomance and stability measure.
Apparently the server I’d been on had gone seriously downhill, and had to be replaced, necessitating moving my account to new hardware (and hopefully all the other occasional downtime I’d had was due to the developing hardware issues, and I won’t get those again). Most of the rest of the message was covering anything I might need to do to ensure that everything worked as it should, and as it turns out, I didn’t really need to do much of anything, as the transition was seamless. Then, at the end of the note…
…again, we really apologize for the abrupt nature of this move! To try and make up for it a bit, we’ve also set your account to now have unlimited disk and bandwidth, forever!
Ooooh. See those last few words? That’s nice to see. “Unlimited disk and bandwidth, forever!” No worries about storing large files (not that I tend to do that), no worries about surcharges on the (very) off chance that I get Slashdotted or Dugg. Just keep paying my yearly bill, and I’m set.
Dreamhost, I’ve had issues with you from time to time, but this? This is good. Thanks!