UtiliTV

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As long as I’m babbling about the boob tube and whining about cable pricing, I might as well toss out my pie-in-the-sky, never-going-to-happen concept for what I want as an option. I actually have two possible concepts, both of which seem like they’d be very doable in the present or soon-to-exist all-digital world.

  1. A-la-carte: Get rid of these ridiculous “bundles” that give me seven channels that I’d pay attention to and sixty-three that I’d ignore. Show me your lineup and let me put my own bundle together. Give me what I want to watch (local channels, Discovery, History, Sci-Fi, etc.), and don’t force me to pay for crap that I’ll never pay attention to (the six thousand variations of QVC, foreign language channels, etc.). I don’t have any issues with paying for content that I’m interested in, but I do have issues with paying for content that I’m not interested in.

  2. TV as a Utility: Open the pipe and give me access to everything, but track what I watch and bill me for what I watch. Watching a few shows here and there is a small bill, feeling lonely and desperate for company and leaving the TV on 24/7 is a larger bill. Bill me for what I actually consume, not what you hope I might try to consume in my most desperate, anti-social, couch-potato moments of depression.

I don’t expect that either of these options are likely to appear anytime soon, if ever, but they make a lot more sense to me than any of the current pay-TV models do.

Maybe @comcastcares after all!

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Back when Prairie and I moved into this apartment, we ended up with Comcast cable. I wasn’t super excited about this, given all the horror stories about Comcast’s customer service floating about the ‘net, but we didn’t have much choice. Over the air TV reception in the Kent valley is nearly nonexistent, and we’re on the wrong side of the building to get a DirecTV connection.

So we signed up for Comcast’s most basic, entry level, all analog “Limited Basic” package. $18 a month gets us local channels plus a few extras, and our favorite surprise in the package was Channel 99 CBUT, Vancouver BC’s CBC affiliate. We watched almost nothing but CBUT during the Olympics, and still tune in from time to time, having become fans of Canadian TV, and especially their sports (during the Olympics, they actually recognized that there were other countries competing) and news coverage (their coverage of the US Elections was an interesting break from the US media). In any case, our cable package isn’t fancy — we don’t even have a cable box, but just run the coax straight from the wall to the TV — but it’s enough for us.

Yesterday I stumbled across an article about Comcast Seattle’s upcoming digital transition. While separate from the broadcast digital transition, it’s the same basic idea (replacing high-bandwidth analog with low-bandwidth digital) and, through somewhat unfortunate timing, will be occurring at about the same time as the broadcast switch. Since our package is analog, I was understandably curious about what to expect.

According to the article, “Customers with limited basic — just channels 2-29 — won’t be affected at all. Those channels will stay analog, so those customers can still just plug their cable into a new or old TV.” So far so good…but what about those channels above 29 that we’re currently receiving? Admittedly, there aren’t a lot of them, but there are a few, including those friendly Canadians. Are we going to lose them? And if so, would we really have to nearly triple our monthly cable bill in order to keep them around (since the lowest digital package that Comcast offers is a ridiculous $56/month)?

I figured I’d see if I could get a quick answer. I’d been following the comcastcares Twitter account for some time, after stumbling across some of the impressive stories about their customer service approach, and fired off a couple brief tweets.

It’s hard for me to believe that @comcastcares when their TV tiers jump from $18/mo (bare bones analog) to $56/mo (entry level digital). #

@comcastcares BTW, that isn’t a rant at you or the stellar customer service you do through Twitter. I just think TV pricing is horrendous. #

@comcastcares When you go all digital in Seattle http://xrl.us/o2kzp will I lose the channels above 30 I currently get with Limited Basic? #

A little bit later that evening, he came back to me with a preliminary answer:

@djwudi I have to get the specifics but as I understand it all channels above 30 will not be available. I will find out more tomorrow #

Not bad — within just a couple hours, I had a response. Admittedly, not an encouraging response, but a response. Then, this morning, I woke up to find that within an hour after he’d responded, he’d referred me to a local Comcast representative, who told me the following:

@djwudi Hi,Re:Comcast–You will not lose channels, you will actually get more. If you have basic cable, we’ll give you very small conver … #

@djwudi Oops, meant to add that Comcast will give you (free of charge) a small box that will allow you to get additional channels. #

I’m guessing that the “small box” that Shauna is referring to here is the “DTA” also being provided to multiple-TV basic digital subscribers.

…Comcast decided to also start providing a secondary type of cable box to homes with multiple TVs.

Called a “DTA,” this device is about the size of a box of frozen spinach and can be mounted behind a TV. It allows the TV to display channels 30 and above without a full cable box. They do not record shows, display program guides or enable rentals like a full box.

So, if I’m understanding this correctly, sometime around the February switchover, Comcast should be providing us with one (or hopefully two, as we have two TVs) DTAs that will allow us to keep our Limited Basic bare-bones service, while still getting the channels we’ve been receiving…and possibly a few more. Not bad.

Also of note (to me, at least) is just how effective and easy this was. I’m used to “customer service” that actually prevents me from even making an attempt (calling Quest, for instance, involves navigating through a phone tree at a call center that operates on East Coast time, even though their customer service pages simply list hours of operation with no time zone listed, so us West Coasters don’t realize that closing at 6pm really means closing at 3pm when we’re still at work until we call and get nowhere). Being able to toss off a short, quick note and get a useful and polite response within a few hours is wonderful.

Comcast the corporate behemoth may very well have its fair share of issues (and then some — I must be honest, I’m not at all convinced that I’d trust my internet connection to them), but — at least on the Twitter level — Comcast’s employees are doing some very nice work.

Somewhat coincidentally, this morning Frank (the man behind comcastcares) posted on his personal weblog about his personal customer service philosophy, and it’s clear just why he does such good work. If only more people and companies would approach their customers with this kind of mindset.

I have seen a lot of press and blog posts about the efforts of my team on the web. I have always been surprised by this because I do not see what I am doing as that special. If you review how I defined Customer Service, you will notice that I believe it is everyone’s responsibility to talk with Customers. I also believe that it is important to be where they are when possible. The internet provides that ability.

To me if I hear someone talking about the company I work for I always offer to help. I have done this at parties, on the street, and one time in a Verizon Wireless store. I never have done it in a negative way. I would just say let me assist, here is my business card. My business card has my email, office phone and my cell phone clearly listed on it. It is very simple. “Let me know if I can help.”

So now we look at engagement in social media spaces. In many cases I write simple messages, “Can I help” or “Thank you.” I do not use the time to sell which many marketers have tried to do. Yet these simple acknowledgements have led to many sales. The key is to be genuine and willing to sincerely listen and help. I never press, I simply provide the opportunity for someone to obtain assistance. For me if I saw someone who wanted or needed help anywhere, I would be happy to assist. As many of you know I have been known to do this many hours of the day, but that is because if I see someone that needs help, and if I can, I will.

I didn’t even have a major issue, but between comcastcares and ShaunaCausey, it was a good experience. Thanks, you two!

Now we’ll just wait and see what happens come February. ;)

Breadcrummy

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I’m all for giving attribution for the goodies people find on the ‘net, letting readers know where the information comes from, acknowledging that links to cool stuff don’t just spontaneously appear, but are usually passed on from person to person and website to website.

Unfortunately, sometimes the process of tracing those breadcrumbs back when you actually want to get a little more information is an exercise in frustration.

For instance:

  1. Boing Boing posts about a silly little photography gadget that they saw over at…

  2. LikeCool, who have a tiny little “via” link (that I almost missed as it was buried under a stack of Google ads) that links to…

  3. Gizmodo, who finally link back to…

  4. Photojojo, who actually sell the silly thing, and have things like tech specs, adapter info, and so on.

In LikeCool’s defense, they did link directly to Photojojo’s page in the text of their post, but I missed that link on my first readthrough (the forest green link text wasn’t enough of a contrast difference to the black body text to catch my eye on the first skim).

Would it be too much trouble to say “I read about this here, and you can buy it or get more info here,” instead of forcing your readers to jump through multiple hoops? By the time I found my way to the source page, I’d pretty much lost interest in it. Besides, it looks more creepy than amusing or useful.

…that isn’t the question.

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A couple weeks ago, while planning ahead for our expected Christmas purchases, I asked whether to Blu or not to Blue. Turns out, contrary to the Bard’s already-mangled quote, that wasn’t the question. After some reviewing of finances and priorities, Prairie and I decided to stay in Standard Definition for the time being, and save our purchase of a fancy-schmancy new HDTV set for some as-yet undetermined future date.

The really fun part of this decision was rejiggering our plans for presents. Such jigs have now been re’d, and after a day of shopping around our old haunts in Northgate (which not-so-coincidentally also involved visiting and lunching with Hope and Peter) and an evening of wrapping presents, we’ve got a big ol’ pile o’ presents under our tree!

I did want to thank all of you who contributed thoughts and advice while I was researching the available options. Hopefully I won’t need to call on you again down the line when prices have dropped enough for us to feel comfortable diving into the HD pool with all you cool kids!

Links for December 5th through December 8th

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Sometime between December 5th and December 8th, I thought this stuff was interesting. You might think so too!

  • Paramount Filming Klingon Hamlet For DVD: Paramount is headed to the Twin Cities to film Commedia Beauregard perform two scenes from Shakespeare’s Hamlet, in Klingon for the new Star Trek VI: The Undiscovered Country special edition. This is obviously due to the famous dinner scene when Chancellor Gorkon proclaims "You have not experienced Shakespeare until you have read him in the original Klingon." According to Kidder the two scenes will be the "taH pagh, taHbe’ (to be or not to be) speech, along with ‘the gravedigger scene (which includes the ‘Alas, poor Yorick’ speech’). On the second scene Kidders adds "they wanted that, because they wanted to use a Klingon skull."
  • Merlin Mann’s Amazon Store Blog: This is my new blog, where I curate items that I have hand-selected for inclusion in The Merlin Mann Amazon Store. That way, you can make smarter buying decisions about the sort of gift that might be right for each of the very special people on your list — as well as being kind to your pocketbook, right?
  • Strobist: Four Reasons to Consider Working for Free: I would like to talk about working for free. Why? Because I think it is one of the fastest ways to make yourself a better photographer, whether you are a pro or an amateur. If you are wondering if I have completely lost my mind, make the jump to judge for yourself.
  • Eye Spy: Filmmaker Plans to Install Camera in His Eye Socket: The eye he's considering replacing is not a working one — it's a prosthetic eye he's worn for several years. Spence, a 36-year-old Canadian filmmaker, is not content with having one blind eye. He wants a wireless video camera inside his prosthetic, giving him the ability to make movies wherever he is, all the time, just by looking around. "If you lose your eye and have a hole in your head, then why not stick a camera in there?" he asks.
  • WordPress Audio Player: Flash-based audio player WP plugin.

Manufactured Controversy

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Jer does a very nice job of laying out one of the base-level issues with the ongoing and neverending “debate” over Intelligent Design: “the actual issue is extremely simple: Intelligent Design is not science, and thus doesn’t belong in science classrooms.”

As of now, the opposition to the teaching of Intelligent Design in science classrooms is as follows: scientific theories are based upon the notion that observations and evidence overwhelmingly back them up. Intelligent Design theory posits no such testable, observable theories. All their time and energy is spent finding problems with portions of the evolution model, which, while actually pretty useful, is not the same thing as positing a theory of their own. The notion that everything was created by an intelligent force is a nice notion — one which I happen to believe — but it is not the same thing as a scientific theory. If you want to do science, then you have to do considerably more than just come up with a nice notion.

ID proponents (and Ben Stein’s film) portray themselves as being “shut out” by science, that what they’re doing is being ignored on the grounds that it attacks the accepted model, and that science is akin to persecution of religion. This simply isn’t true. If the ID folks actually were to do the work involved in creating such a theory, doing the experimentation and observation necessary to back it up and get their work peer reviewed, it WOULD be accepted by science. Unfortunately, the main proponents of Intelligent Design Theory have no interest in doing that; they’d rather just fabricate controversy, pretending that the mean-old scientists just won’t let them play because scientists hate Christians.

Sadly, it’s far easier to rile up congregations and make them feel persecuted than to actually do the science they purport they’re doing. By portraying evolution as anti-religion while claiming persecution at the hands of scientists, they’ve painted an inaccurate portrait of the “debate.” People with no understanding at all of science now feel that their viewpoint ought be represented where it simply doesn’t belong. This two-faced approach is nothing short of dishonest, and I personally feel that the level of dishonesty exhibited suggests that it’s not just misguided, but also intentional.

Links for December 3rd through December 4th

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Sometime between December 3rd and December 4th, I thought this stuff was interesting. You might think so too!

  • Readers React to David Pogue’s Review of the BlackBerry Storm: For years, tech critics like me have occasionally endured abuse from the Cult of Mac. If you write anything that even hints at a less-than-perfect Apple effort (like my reviews of, for example, the original Apple TV, iMovie '08 or MobileMe), the backlash is swift, vitriolic and heated. We're talking insults, vulgarities and even threats. I've always thought that that vocal sub-population of Mac fans make up the world's most watchful, most hostile grass-roots lobbying arm. But now I see that I was wrong. There's an even nastier one: the BlackBerry nuts.
  • Leonard Nimoy on the new Star Trek fim:: "About two months ago my wife Susan and I saw a near finished version of the new Star Trek movie. Some special effects and new score were not yet in place. Susan can be a very honest and tough critic. When it was clear that the story was wrapping up she turned to me and whispered, 'I don't want this movie to end!'"
  • The Stories Behind Hollywood Studio Logos: You see these opening logos every time you go to the movies, but have you ever wondered who is the boy on the moon in the DreamWorks logo? Or which mountain inspired the Paramount logo? Or who was the Columbia Torch Lady? Let's find out…
  • Mobiles distract drivers more than chatty passengers: Mobile phone calls distract drivers far more than even the chattiest passenger, causing drivers to follow too closely and miss exits, US researchers reported on Monday. Using a handsfree device does not make things better and the researchers believe they know why – passengers act as a second set of eyes, shutting up or sometimes even helping when they see the driver needs to make a manoeuvre. The research, published in the Journal of Experimental Psychology: Applied, adds to a growing body of evidence that mobile phones can make driving dangerous.
  • Holidailies: Holidailies participants solemnly vow to update their Web sites daily from Dec. 5 to Jan. 6. (Considering doing this, as I've been a bit neglectful of my blog lately. I do wonder, however, why this site and so many similar ideas appear to skew so heavily towards the feminine side of the blogosphere, in everything from the site design to the participant list. Generally speaking, do guys just not do this kind of thing? Or am I off-base here?)

Links for December 2nd from 12:37 to 18:08

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Sometime between 12:37 and 18:08, I thought this stuff was interesting. You might think so too!

  • App Store Lessons: Creating simple application links: Linktoapp offers a handy way to simplify [iTunes App Store] URLs by filtering them through iTunes' search engine. Developed by Arn of MacRumors, Linktoapp is basically TinyURL for the App Store.
  • Neil Gaiman’s Journal: Why defend freedom of icky speech?: Freedom to write, freedom to read, freedom to own material that you believe is worth defending means you're going to have to stand up for stuff you don't believe is worth defending, even stuff you find actively distasteful, because laws are big blunt instruments that do not differentiate between what you like and what you don't, because prosecutors are humans and bear grudges and fight for re-election, because one person's obscenity is another person's art. Because if you don't stand up for the stuff you don't like, when they come for the stuff you do like, you've already lost.
  • The Witches: Guillermo Del Toro Dances With Roald Dahl’s Witches: Yay! This could be very, very cool. My one hope is that he sticks with the original ending — my one complaint about the otherwise excellent earlier film adaptation of this story is that the ending is sweeter and less dark than the book.
  • Vampire Comedy Has Musicians Lining Up to Suck: Alice Cooper is about to make vampires more metal. The rocker joins Iggy Pop, Moby, and Malcolm McDowell in the upcoming horror comedy Suck. A cross-genre cast of musicians and a monster hunting, nyctophobic Malcolm McDowell star in this tale of a wannabe rock band who, after an encounter with a vampire, find that fame and immortality aren’t quite what they expected.
  • Does the broken windows theory hold online?: Much of the tone of discourse online is governed by the level of moderation and to what extent people are encouraged to "own" their words. When forums, message boards, and blog comment threads with more than a handful of participants are unmoderated, bad behavior follows. The appearance of one troll encourages others. Undeleted hateful or ad hominem comments are an indication that that sort of thing is allowable behavior and encourages more of the same.

Links for November 26th through December 2nd

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Sometime between November 26th and December 2nd, I thought this stuff was interesting. You might think so too!

  • change.gov set free: Consistent with the values of any "open government," and with his strong leadership on "free debates" from the very start, the Obama team has modified the copyright notice on change.gov to embrace the freest CC license.
  • ’12 Days of Christmas’ items would cost $86,609: That's this year's cost, according to the annual "Christmas Price Index" compiled by PNC Wealth Management, which tallies the single partridge in a pear tree to the 12 drummers drumming, purchased repeatedly as the song suggests. The price is up $8,508 or 10.9 percent, from $78,100 last year.
  • Students lie, cheat, steal, but say they’re good: In the past year, 30 percent of U.S. high school students have stolen from a store and 64 percent have cheated on a test, according to a new, large-scale survey suggesting that Americans are too apathetic about ethical standards. One-fifth said they stole something from a friend; 23 percent said they stole something from a parent or other relative. Thirty-six percent said they used the Internet to plagiarize an assignment, up from 33 percent in 2004. Despite such responses, 93 percent of the students said they were satisfied with their personal ethics and character, and 77 percent affirmed that "when it comes to doing what is right, I am better than most people I know." (Prairie and I were talking about this study yesterday. It's like the current generation has grown up so coddled that they've never had to worry about consequences, and now we've raised a generation of psychopaths: they know the difference between right and wrong, they just don't care.)
  • Still going: Energizer Bunny enters his 20th year: The pink bunny, always pounding a drum, always wearing sunglasses and flip-flops, made his debut in an October 1989 ad in which he marched off the set as the stage manager implored, "Stop the bunny, please." The bunny soon showed up in a series of parody commercials for products such as wine, coffee and long-distance phone service, always banging the drum into the commercial to interrupt. Two decades later, he is still going strong.
  • Mashed in Plastic: The David Lynch mashup album.
  • GlimmerBlocker: The problem with other ad-blockers for Safari is that they are implemented as awful hacks: as an InputManager and/or ApplicationEnhancer. This compromises the stability of Safari and very often create problems when Apple releases a new version of Safari. GlimmerBlocker is implemented as an http proxy, so the stability of Safari isn't compromised because it doesn't use any hacks. It is even compatible with all other browsers. You'll always be able to upgrade Safari without breaking GlimmerBlocker (or waiting for a new release); and you'll be able to upgrade GlimmerBlocker without upgrading Safari. This makes it much easier to use the beta versions of Safari and especially the nightly builds of WebKit.

Links for November 21st through November 25th

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Sometime between November 21st and November 25th, I thought this stuff was interesting. You might think so too!

  • Otto the octopus wrecks havoc: "We knew that he was bored as the aquarium is closed for winter, and at two feet, seven inches Otto had discovered he was big enough to swing onto the edge of his tank and shoot out the 2000 Watt spot light above him with a carefully directed jet of water. Once we saw him juggling the hermit crabs in his tank, another time he threw stones against the glass damaging it. And from time to time he completely re-arranges his tank to make it suit his own taste better – much to the distress of his fellow tank inhabitants."
  • An Important Announcement About Gothic Charm School!: Exciting news, Snarklings! Coming to bookstores in June 2009, the Gothic Charm School book! Gothic Charm School – An Essential Guide For Goths and Those Who Love Them. As you might guess, the Lady of the Manners is giddy with excitement about the upcoming Gothic Charm School book, and hopes that all of you are too. Because you see, this book isn’t a mere collection of assorted columns from the history of this site, gracious no! The Gothic Charm School book is full of all sorts of new goodies and artwork by noted fantasy artist Pete Venters.
  • Miami judge rules against Florida gay adoption ban: Florida's strict law banning adoption of children by gay people was found unconstitutional Tuesday by a state judge who declared there was no legal or scientific reason for sexual orientation alone to prohibit anyone from adopting. Miami-Dade Circuit Judge Cindy Lederman said the 31-year-old law violates equal protection rights for the children and their prospective gay parents, rejecting the state's arguments that there is "a supposed dark cloud hovering over homes of homosexuals and their children." She also noted that gay people are allowed to be foster parents in Florida.
  • seattlegothic: Clubbing 101: Don’t be a Douche-Nozzle: I've been a dj at the Mercury/MachineWerks for 12 years, and a nightclub patron for much longer. From my vantage point as a dj, I've seen both the best and worst of human social behavior. Most nights tick along nicely with a minimum of incident, but once in a while you get a night like last night where all kinds of crazy shit goes down, and you're reminded that it might be time for everyone to revisit the subject of club etiquette… After a long week of work, it's finally the weekend! You want to cut loose and have some fun! Here are some guidelines to help you have a safe and enjoyable experience in your Club of Choice.
  • Panda bites student seeking a hug: "Yang Yang was so cute and I just wanted to cuddle him. I didn't expect he would attack," the 20-year-old student, surnamed Liu, said in a local hospital, according to the official Xinhua News Agency.
  • Rant: Twilight’s Hidden Morality Plays: Is the Twilight series pushing its own kind of morality along with its love story? I think so — and it is an element that parents and teachers need to be aware is in the books. The narrative suggests that it is better to submit and sublimate yourself to a superior being than to be your own person. Having a will of one's own is not conducive to Meyer's brand of love and living. Only heterosexual relationships are explored, and (married!) sex is always a power play with painful consequences. Plus it is preferable to be a teenage mother above all else, even if it kills you.