Internet

It’s a series of tubes that Al Gore invented, right?

Good Twitter Marketing is Communication

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I’ve been having fun over the past couple of weeks playing with a bit of unofficial marketing via Twitter for a couple of the local conventions. I’ve been using Twitter (djwudi, if you didn’t know already) for some time now, and I’ve been seeing a number of different companies and organizations picking up Twitter accounts, some of whom seemed to use it successfully…some of whom, less so.

To me, possibly the single most important aspect to marketing successfully on Twitter — and keep in mind that I’m not a marketing wonk in any way, I’m just an opinionated geek with a Twitter account — is having a real person behind the account. Just as people prefer to call a business and speak to a person rather than an automated machine, I like to know that there’s a real set of eyeballs paying attention to a Twitter account, and it’s not merely an automated receptacle echoing an RSS feed. Many companies seem to see Twitter as little more than an RSS reader for people who don’t grok RSS readers, and that’s a rather sad outlook.

Now, there’s nothing wrong with feeding RSS feeds into Twitter accounts. I’m doing that very thing myself, in fact. However, that shouldn’t be all that is done with the account.

Right now, I’m managing two Twitter accounts for local conventions: norwescon (for Norwescon) and steamcon (for Steamcon). Both of these are unofficial (i.e., I’m not actually involved with the production of either ‘con, but just do this because I can and because it’s fun to play with this stuff), but the Steamcon account is slightly less unofficial…that is, I’ve received a nice thanks from the Steamcon Powers-That-Be along with a link on their homepage to the Twitter account. Both accounts are somewhat automated, using Twitterfeed to pipe in RSS feeds. However, I also take care to make sure that neither account is a simple infodump.

Here’s the steps I’ve taken so far:

  1. Use multiple sources.

    Each account actually has multiple RSS feeds contributing content. For Norwescon, that’s the LiveJournal group, the Flickr group photo pool, and the Flickr group discussions; likewise, Steamcon gets their LiveJournal group, their Flickr group photo pool, and their Flickr group discussions. At the moment, there’s very little activity on Flickr, and most of the posts come from announcements on LiveJournal, but the Flickr feeds will come in handy post-con.

  2. Find the people that might be interested.

    I knew that since these weren’t official accounts, the chances of people stumbling across them were pretty slim. So, rather than just set them up and toss them into the electronic wind of the ‘net to see if they caught anyone’s eye, I set up two Twitter searches and subscribed to the RSS feeds. I use the same syntax for each search, just changing the name of the ‘con: norwescon -from:norwescon. This shows me any Tweets mentioning the ‘con, while excluding those sent by the Norwescon Twitter account (I originally also appended -"@norwescon" to exclude reply Tweets, as those have their own tab in the Twitter interface, but I’m finding it handy to have those included in the RSS feed as well). When I see someone’s tweet pop up, I take a look at their Twitter account, and if they look like they’re interested, I follow them.

  3. Interact!

    As evidenced by how I started this post out, I think this is the most important of the three. Rather than letting the RSS feeds take care of everything, I check in on the accounts myself off and on when I can. Admittedly, it’s not as often as I check my personal Twitter account, but it’s often enough that I can catch mentions, reply to any Tweets directed to the account, and so on. I also post Tweets myself when I find something interesting or worth sharing that fits the theme (such as Star Trek corsets or steampunk Lego). Any indication that there’s a real personality behind the account handle is good, and is more likely to get not just subscribers, but active subscribers. Twitter should be a conversation, not a lecture.

In the end, I’m having a lot of fun with this little experiment. It seems to be working well enough — the Norwescon account is up to 40 followers just through my dinking around and word-of-tweet, while the Steamcon account is now up to 38, most of whom have just shown up in the past two days after the Twitter logo and link hit the Steamcon website. Not huge numbers by many estimations, but both accounts are relatively new, and I’m sure both will continue to grow as the cons get closer and as word continues to spread.

Now if only I could figure out how to get paid for this kind of stuff full-time, instead of doing it for free during lunch breaks and evenings at home! ;)

Maybe @comcastcares after all!

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Back when Prairie and I moved into this apartment, we ended up with Comcast cable. I wasn’t super excited about this, given all the horror stories about Comcast’s customer service floating about the ‘net, but we didn’t have much choice. Over the air TV reception in the Kent valley is nearly nonexistent, and we’re on the wrong side of the building to get a DirecTV connection.

So we signed up for Comcast’s most basic, entry level, all analog “Limited Basic” package. $18 a month gets us local channels plus a few extras, and our favorite surprise in the package was Channel 99 CBUT, Vancouver BC’s CBC affiliate. We watched almost nothing but CBUT during the Olympics, and still tune in from time to time, having become fans of Canadian TV, and especially their sports (during the Olympics, they actually recognized that there were other countries competing) and news coverage (their coverage of the US Elections was an interesting break from the US media). In any case, our cable package isn’t fancy — we don’t even have a cable box, but just run the coax straight from the wall to the TV — but it’s enough for us.

Yesterday I stumbled across an article about Comcast Seattle’s upcoming digital transition. While separate from the broadcast digital transition, it’s the same basic idea (replacing high-bandwidth analog with low-bandwidth digital) and, through somewhat unfortunate timing, will be occurring at about the same time as the broadcast switch. Since our package is analog, I was understandably curious about what to expect.

According to the article, “Customers with limited basic — just channels 2-29 — won’t be affected at all. Those channels will stay analog, so those customers can still just plug their cable into a new or old TV.” So far so good…but what about those channels above 29 that we’re currently receiving? Admittedly, there aren’t a lot of them, but there are a few, including those friendly Canadians. Are we going to lose them? And if so, would we really have to nearly triple our monthly cable bill in order to keep them around (since the lowest digital package that Comcast offers is a ridiculous $56/month)?

I figured I’d see if I could get a quick answer. I’d been following the comcastcares Twitter account for some time, after stumbling across some of the impressive stories about their customer service approach, and fired off a couple brief tweets.

It’s hard for me to believe that @comcastcares when their TV tiers jump from $18/mo (bare bones analog) to $56/mo (entry level digital). #

@comcastcares BTW, that isn’t a rant at you or the stellar customer service you do through Twitter. I just think TV pricing is horrendous. #

@comcastcares When you go all digital in Seattle http://xrl.us/o2kzp will I lose the channels above 30 I currently get with Limited Basic? #

A little bit later that evening, he came back to me with a preliminary answer:

@djwudi I have to get the specifics but as I understand it all channels above 30 will not be available. I will find out more tomorrow #

Not bad — within just a couple hours, I had a response. Admittedly, not an encouraging response, but a response. Then, this morning, I woke up to find that within an hour after he’d responded, he’d referred me to a local Comcast representative, who told me the following:

@djwudi Hi,Re:Comcast–You will not lose channels, you will actually get more. If you have basic cable, we’ll give you very small conver … #

@djwudi Oops, meant to add that Comcast will give you (free of charge) a small box that will allow you to get additional channels. #

I’m guessing that the “small box” that Shauna is referring to here is the “DTA” also being provided to multiple-TV basic digital subscribers.

…Comcast decided to also start providing a secondary type of cable box to homes with multiple TVs.

Called a “DTA,” this device is about the size of a box of frozen spinach and can be mounted behind a TV. It allows the TV to display channels 30 and above without a full cable box. They do not record shows, display program guides or enable rentals like a full box.

So, if I’m understanding this correctly, sometime around the February switchover, Comcast should be providing us with one (or hopefully two, as we have two TVs) DTAs that will allow us to keep our Limited Basic bare-bones service, while still getting the channels we’ve been receiving…and possibly a few more. Not bad.

Also of note (to me, at least) is just how effective and easy this was. I’m used to “customer service” that actually prevents me from even making an attempt (calling Quest, for instance, involves navigating through a phone tree at a call center that operates on East Coast time, even though their customer service pages simply list hours of operation with no time zone listed, so us West Coasters don’t realize that closing at 6pm really means closing at 3pm when we’re still at work until we call and get nowhere). Being able to toss off a short, quick note and get a useful and polite response within a few hours is wonderful.

Comcast the corporate behemoth may very well have its fair share of issues (and then some — I must be honest, I’m not at all convinced that I’d trust my internet connection to them), but — at least on the Twitter level — Comcast’s employees are doing some very nice work.

Somewhat coincidentally, this morning Frank (the man behind comcastcares) posted on his personal weblog about his personal customer service philosophy, and it’s clear just why he does such good work. If only more people and companies would approach their customers with this kind of mindset.

I have seen a lot of press and blog posts about the efforts of my team on the web. I have always been surprised by this because I do not see what I am doing as that special. If you review how I defined Customer Service, you will notice that I believe it is everyone’s responsibility to talk with Customers. I also believe that it is important to be where they are when possible. The internet provides that ability.

To me if I hear someone talking about the company I work for I always offer to help. I have done this at parties, on the street, and one time in a Verizon Wireless store. I never have done it in a negative way. I would just say let me assist, here is my business card. My business card has my email, office phone and my cell phone clearly listed on it. It is very simple. “Let me know if I can help.”

So now we look at engagement in social media spaces. In many cases I write simple messages, “Can I help” or “Thank you.” I do not use the time to sell which many marketers have tried to do. Yet these simple acknowledgements have led to many sales. The key is to be genuine and willing to sincerely listen and help. I never press, I simply provide the opportunity for someone to obtain assistance. For me if I saw someone who wanted or needed help anywhere, I would be happy to assist. As many of you know I have been known to do this many hours of the day, but that is because if I see someone that needs help, and if I can, I will.

I didn’t even have a major issue, but between comcastcares and ShaunaCausey, it was a good experience. Thanks, you two!

Now we’ll just wait and see what happens come February. ;)

Breadcrummy

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I’m all for giving attribution for the goodies people find on the ‘net, letting readers know where the information comes from, acknowledging that links to cool stuff don’t just spontaneously appear, but are usually passed on from person to person and website to website.

Unfortunately, sometimes the process of tracing those breadcrumbs back when you actually want to get a little more information is an exercise in frustration.

For instance:

  1. Boing Boing posts about a silly little photography gadget that they saw over at…

  2. LikeCool, who have a tiny little “via” link (that I almost missed as it was buried under a stack of Google ads) that links to…

  3. Gizmodo, who finally link back to…

  4. Photojojo, who actually sell the silly thing, and have things like tech specs, adapter info, and so on.

In LikeCool’s defense, they did link directly to Photojojo’s page in the text of their post, but I missed that link on my first readthrough (the forest green link text wasn’t enough of a contrast difference to the black body text to catch my eye on the first skim).

Would it be too much trouble to say “I read about this here, and you can buy it or get more info here,” instead of forcing your readers to jump through multiple hoops? By the time I found my way to the source page, I’d pretty much lost interest in it. Besides, it looks more creepy than amusing or useful.

Over-Distributed Identity

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I need a comment aggregator.

Between the number of people I “know” (in the modern, electronic, netspace version of the word) who have accounts scattered among various online services and my ongoing attempt to own myself by claiming my name (either given or the online pseudonym of ‘djwudi’) across the ‘net, I’ve ended up with accounts on a multitude of websites. In order to try to ensure that all of those various people have a fair chance of keeping up with whatever trivialities burble to the surface of my brain and escape out into the electronic aether, I use services like ping.fm, WordPress plugins, and RSS aggregation options to mirror my output across all of those websites.

The upside to this is that whether I’m posting a short tweet, a link to something neat, or actually writing a post to my blog, the content automagically appears in one form or another across the sites I belong to.

The downside is that I only have so much time to actually check into all those various sites. My weblog, Flickr and Twitter accounts get frequent attention, Facebook gets semi-regular attention, Friendfeed gets slightly more than occasional attention, and the rest tend to fall between the cracks, often not getting checked in with unless some automated message tells me that someone’s trying to get my attention, add me as a ‘friend,’ or some other sort of administrative fiddlybit. Then, when I do log into one or another of these sites, I often find a number of responses and comments that have been sitting ignored (unintentionally) since their appearance.

What I need, then, is some form of comment aggregator service that would track when a particular post (of any form) is made, monitor its status on each of the various services, then either collect any comments at a central location or even simply alert me when a comment is made.

While I doubt such a service could be effectively constructed, due to the number of competing services that would have to integrate in some form, part of me wonders if this could be added as some form of extention to the Ping.fm service: since I assume that ping.fm has to get some form of ‘ok’ response when it sends my content out to that service, if that ‘ok’ response could include a reference to the item ID on the target site, perhaps ping.fm could store links to those URIs along with the original item in the ‘Recent Posts’ tab. Some form of notification would be even better, so you didn’t have to go check the ‘Recent Posts’ tab to keep track.

I’m sure there’s a number of reasons why this wouldn’t work, but you get the idea.

How do other people handle their distributed conversations? Is there a magic button (other than the “off” button) that I haven’t stumbled across yet?

iPhone/iPod Touch Application Recommendations

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Recommendations based purely on my own personal needs, wants, and desires. These are the applications I’ve installed on my iPod Touch that have managed to stick around for more than a few days of experimenting…

Applications:

Utilities

  • WeatherBug: More information than the standard Weather app. I’ve put this on the home screen and moved Weather to a later page.

  • WordPress: I’ve hardly used it, as I’m usually close enough to my main ‘puter to blog from here, but it could come in quite handy the next time I travel.

  • Kiwi: A nice simple Wikipedia interface.

  • Google Mobile App: A one-stop shop for Google’s major offerings. Mostly just a launcher into their iPhone-optimized websites, but handy for using only one spot on the iTouch screen.

  • Google Earth: A little slow, but lots of fun to play with. Nice use of the accelerometer for moving your view around also. Plus, it’s free and makes a good “wow!” tech demo. ;)

  • Amazon Mobile: Because I really, really need a way to make spending more money even easier!

Media/Entertainment

  • Remote: I’m not using it much right now, but it’s fun to play with. It does make it tempting to put an Airport Express in the living room to pipe iTunes into the stereo there, though….

  • Rowmote: Slick little companion piece/replacement for Remote that acts as a remote control over WiFi for a whole host of applications on the Mac. I’ve been using this to control the QuickTime player while Prairie and I watch TV episodes we’ve downloaded from Bittorrent, and it works great. Very handy!

  • Pocketpedia: “I wonder if there’s a way for me to easily catalog my DVD collection and sync it with my iPod?” I said one day. A few minutes later, I had Pocketpedia on my iPod and DVDpedia (which generates this list) and Bookpedia on my Mac. Perfect!

  • Now Playing (formerly Box Office): Movie listings at local theaters, reviews, even trailers, all in one slick little app.

  • Stanza: An e-book reader that ties directly into Feedbooks, allowing you to download tons of free texts. I read H.G. Wells’ The Time Machine over the past week on lunch, Cory Doctorow’s Down and Out in the Magic Kingdom, and a number of others. There’s also a desktop client, but I don’t think I’ll use that nearly as often, this is more for easy entertainment when I’ve got a few minutes to kill.

  • Kindle for iPhone: I wouldn’t spend the money for an actual Kindle, but I’ve ended up spending enough time using Stanza for eBooks that I figured I’d give this a try as well. All I’ve picked up so far is the Stephen King short story ‘Ur’, and I haven’t even read it yet, but a few minutes of poking around leads me to believe that Kindle isn’t bad either.

Photography

Social Networking

  • Tweetie: I tried a few, and this is by far the best Twitter app I’ve found. Multiple accounts, saved searches, trend watching, and ping.fm integration. This is my #1 most-used 3rd party app.

  • Facebook: I don’t really use it that often, but often enough that it’s stuck around. I’ve been using Facebook more often recently, and along with that, the Facebook app. Pretty slick, actually.

  • Myspace Mobile: I still hate Myspace, but I have to admit, if their actual website worked half as well as their iPhone app, I might not hate them quite as much. Not bug-free, but so much more bug-free and pleasant to look at than the actual website that this is my preferred method of checking in on those friends who I can’t talk out of the MySpace ghetto.

  • LinkedIn: I don’t stop by here as much, but if I need to, I’ve got the app to do it.

News

  • Mobile News: AP’s news browser. When I just want a quick browse of major news stories, this is the way to do it. I especially like the localization options.

Games

  • Boom!: Minesweeper. ‘Nuff said.

  • Enigmo: I’m not entirely sold on this one. Neat and all, but the screen’s so small on the iPod/iTouch that I lose track of what objects have been placed where. I think I’d like this as a desktop game rather than in its mobile version.

  • Quordy: A great little word game. Prairie and I have both had a lot of fun with this one — since the default is to start a game by shaking the iPod as if you were shaking a Yahtzee dice cup, if we’ve got a few minutes to kill somewhere, Prairie will just say “Shake it! Shake it!” and (rather than breaking into a dance, which I’m sure would be amusing as well) out comes Quordy.

  • Aurora Feint: While I’m not putting a ton of time into the RPG aspect of the game, the Tetris-like game itself is fun enough to keep me engrossed.

  • Jirbo Break: I’ve always liked Breakout clones, and this one works fine for me. I’d made it through all the levels, but they just released an update giving it 99 total levels. Guess I better get back to work!

  • Cube Runner: Marvelously simple, engrossing, and a great demonstration of the accelerometer. Still one of my favorite games.

iPhone/iTouch Optimized Sites:

  • Ping.fm: The dashboard interface to the Ping.fm one-update-does-all website. Now that Tweetie ties into ping.fm directly, I’ve removed this.

  • Twitter: Since I use Ping.fm to update, I’m fine with using the Twitter mobile client to check updates. I do at times wish I could easily check @ replies, but not often enough to install Twitteriffic (which has just never quite felt “right” for me, in either its desktop or mobile incarnations) or another dedicated client. Tweetie to the rescue again!

  • NewsGator: Even though there’s a well-regarded NetNewsWire app for the iPhone/iTouch, I still just use the NewsGator mobile site. It’s faster and easier to use than NNW mobile, and while I keep poking at NNW mobile, it still hasn’t been able to win me over. I’ve actually been pulled away from the NewsGator family, and now use the Google Reader mobile interface.

  • CNN Moble: Not actually iPhone/iTouch optimized, and not terribly pretty, but works if I just want a quick look at “what’s happening now”.

  • Metafilter: Read-only as far as I can tell, but a slick way to browse MeFi.

  • IMDB Mobile: Again, just a nice way to dig through the IMDB. A little slow sometimes is about my only complaint, but since it’s not actually affiliated with IMDB, I can’t complain too much.

  • Google Reader: Though I’m a long time NetNewsWire (and therefore NewsGator) user, I’m experimenting with Google Reader. Their iPhone/iTouch interface is as slick as their web interface, and definitely gives the Newsgator juggernaut some strong competition. Now if I could only sync Google Reader to NetNewsWire….

  • Tricorder: Pure Star Trek silliness. Could really use being recreated as a standalone app so that it doesn’t have the annoying advertising at the bottom. Perhaps using the accelerometer to affect the displays?

And that’s it for me. Any other recommendations from all of you?

Speakeasy can Kiss Off

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As of a couple hours ago, for the first time since I moved down here and got myself online, I’m no longer a Speakeasy customer. At this point, I can strongly recommend against using Speakeasy for personal broadband service. Perhaps they’re still doing well at the business level, but from a customer point of view, they’re really not worth it.

Here’s a quick rundown of the current situation:

Because Speakeasy works with two other vendors for their installations — Qwest and Covad — it takes a bit longer to get set up with service through them, generally on the order of about a month. In the past, the service that Speakeasy provided made the extra wait worth it. Not so much anymore.

One month before we moved to our new apartment, I called Speakeasy and set up a new install at the new address. This gave plenty of time for them to get everything taken care of by our move-in date of the 18th.

Around the 12th — while Prairie and I were still packing up in North Seattle — Qwest arrived and completed the loop (whatever that means). On the 17th, the Covad tech called me to let me know that he was in the apartment to do the final install, but that he wasn’t getting a signal. After a little digging, he found that Speakeasy had given Qwest the wrong address, and they’d installed their loop at apartment D100 instead of K100 (not the real apartment numbers). There was nothing he could do, so he sent off his report, and I called Speakeasy.

Speakeasy told me that they didn’t know how this had happened, the address was entered correctly in their system, but whoever had sent the order to Qwest had mistyped it. Unfortunately, this meant that they had to cancel the order and start the entire process again. I made it known that I was pretty upset about facing another month wait to get online because they screwed up, and they said they’d try to escalate the process. I asked about canceling my Speakeasy account, but because our last move was only ten months ago, I was still two months shy of the end of my 12-month contract, and would be hit with a $300 early disconnect charge if I walked away. Eventually, they told me that they’d have Qwest out to the new apartment on the 21st to put the loop in the right spot, and Covad would be able to make it out on the 23rd.

Over the weekend, Prairie and I move everything out of the North Seattle apartment. We left the ‘net and phone hookup intact as long as we could, but eventually disconnected them, figuring we’d have just a couple days of using our emergency-only, pre-paid buy-the-minute cell phones.

Yesterday (the 23rd), the Covad tech calls me to tell me he’s on his way, and he just wanted to double-check the address he was driving to: Apartment D100. Um…no, K100, I say. He said that he hoped Qwest got it right, as did I. A few minutes later, he shows up at my door, shrugs, and tells me that once again, the loop was installed by Qwest, on Speakeasy’s instructions, at the wrong apartment.

I get back on the phone with Speakeasy, even more upset. More excuses come over the line — everybody pointing fingers at everyone else, while I’m the one without internet or telephone service. By this point, I’ve been on the phone fighting with Speakeasy so much that I’ve burned completely through the hours of time I’d put on my prepaid cell phone, and had to refill in the middle of one round with Speakeasy after getting cut off when the phone went dead. Eventually, they tell me that they’ll escalate another level, push to get Qwest out to to their loop in the right building the next day (Thursday, the 24th), have Covad out to do the final install the evening of the 24th or possibly Friday the 25th, and that they’ll have an update by 5pm at the latest on the 24th.

Just before 5pm today, I call them, since they’d not called me at any point during the day. At this point, I’m told that we’re “set for the 28th (Monday).” I’m not thrilled, not sure if I can trust them, and very vocal about this. I was about resigned to give them one last chance — though after the second screwup, they had finally allowed that should I leave, they would be able to waive the $300 early disconnect fee — when I thought to verify that the 28th was the date for the final install. No, actually, that’s the date for Qwest to come back and make a third try at putting in the loop, Covad wouldn’t be able to make it out to do the final install until the 30th, Wednesday. By now, I’m rapidly losing the ability to deal coherently or politely with any of this. The guy I’m talking to can tell that I’m very upset, says that he’ll do everything he can to help, and tells me that while his shift is up at 5pm and he’s about to go home, he will be working remotely, so if I want to drop him an e-mail that evening….

“What?” I paused for a moment. “Was that some sort of sick joke? Did you hear what you just said to me? If I could drop you an e-mail, we wouldn’t be having this conversation!”

And with that, I’m done with Speakeasy. I’ve cancelled this continually botched installation, I’ve cancelled the ‘net and VOIP hookup at the old address (which needed to stay active until the new install was up to avoid the early disconnect fee), and they — finally — decided their company wouldn’t tumble into bankruptcy without my $300 and waived the fee.

Of course, the downside to this is that we’re still without telephone or internet at the new apartment, and because we’re starting the process from scratch, it’ll probably be a week to ten days or so (rough guestimate) before we’re back up. Also, once we are back up, the phone number will change, so those of you that have our home phone number will need the new one. Still, at this point, we’re willing to chalk those up to minor frustrations in the grand scheme of things. I can find open WiFi points here and there that will allow me to check in every few days, and we’re looking at going with Qwest for our new service (on the assumption that it was Speakeasy giving Qwest the wrong address), who should be able to give us a faster DSL ‘net connection (3 MB downstream), the same VOIP service, and DirecTV for the same amount of money I was paying Speakeasy for 1.5 MB DSL and VOIP.

So, as has been the case, updates here are going to be few and far between until all the pieces finally fall into place. Now, at least, you know why.

Make a Band (Altered)

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Thom posted a fun little meme using Wikipedia, a quotations site, and Flickr to randomly choose a band name, album title, and cover art. I wanted to do it, but the one thing that bugged me was the cover art portion: the original instructions simply had people grabbing the third image off of the past week’s ‘interestingness’ page. A great way to get good images, sure, but one that paid no attention to copyright. Each time I reloaded the page, I was coming up with images that were published under a standard ‘all rights reserved’ copyright.

So, here’s my version of the Make a Band meme…

  1. The title of whatever random Wikipedia page you land on is the name of the band.

  2. The last four words of the last quote on this page is the title of the album.

  3. Put the last word of the quote (the album title) into the search box on this page, and the third image the search brings up is the cover of the album (this will search Creative Commons Attribution licensed photos and sort them by interestingness).

Put ’em together in your image editor of choice, and post your band’s new album for the world to see!

Here’s what I got, from this Wikipedia page, this quote and this image by Mayr:

HL-ADP Not to Need It

One Hundred and Forty Peeps

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So far, I’m a little unimpressed with the leading contender for a collective noun for ‘those people I follow/am following on Twitter,’ which appears to be ‘tweeple‘. To my ears, it’s rather silly, and a rather glaringly obvious portmanteau.

Myself, I’d much rather reappropriate an already existing bit of slang, and mash together ‘people’ and ‘tweet’ into ‘peeps‘. It’s already culturally (more or less) accepted slang, is already being used to denote a group of people (“my peeps”), and as a nice little bonus, is also onomatopoeia for the chirp (or tweet) of a smallish bird, so it fits right in with the general theme of Twitter.

So you all can go on with your bad selves and your ‘tweeple.’ Me, I’m going to be hanging with my peeps!

(And on a slight tangent: I’d be amused if, since Twitter imposes a limit of 140 characters for tweets, they also imposed a 140 ‘character’ limit for your contacts. Not sure if that should work out as 140 followers and 140 followees [280 total contacts in both directions], or 70 each, or perhaps just 140 total allowed and spread them out however you wish. Realistically, best would be a limit to only following 140 ‘characters’, but allowing for an unlimited number of followers [so that organizational Twitter accounts like Twitterific or high-profile personalities like Wil Wheaton can still be followed by all those who want to]. Of course, this version of the 140 character limit won’t happen, but it works in my head. Really, how many individuals can most people really keep track of full-time?)

Facebook: MySpace Without the Pain

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While I often, and not entirely tongue-in-cheek, spout off that “friends don’t let friends use MySpace,” it’s no secret that I have my own MySpace page and do occasionally (though not often) check in. Mostly, this is because I’ve got a few friends and acquaintances who seem to have been sucked into that particular hell and I have no other reliable way of keeping up with them, but be that as it may, I’m no stranger.

Some time ago, Facebook opened their doors to the general public, and while I signed up for an account a few months ago, I just really started playing around with the site over the past few days. I have to admit, while I’m not a huge Social Networking junkie (and don’t plan on becoming one), Facebook is pretty slick — the same basic idea as MySpace or any other social networking site, but done in a way that doesn’t leave me feeling like I’ve just spent a few hours being beaten with an ugly stick…or, given the number of times MySpace throws errors at me, an ugly stick carved by blind, palsied, one-armed, three-fingered hyperactive toddlers.

Yes, that analogy completely fell apart, but I think you get my point.

As a quick comparison, here’s a look at the primary pages of the sites that users who are logged in to the system see. Keep in mind, these aren’t the splash pages for the general public — these are for people who’ve already set up an account and are signed in.

MySpace Front Page

I’ve color-coded the screen shot: red highlighted sections are ads for something not directly MySpace related, orange highlighted sections are for items that are (at least arguably) part of the MySpace network. Essentially, the entirety of the first page is advertising — it’s not until you click the tiny ‘home’ link in the menubar (one of three in the header) that you get to your personal page.

MySpace Page Two

Once again, red is for external ads, orange for internal ads, and I’ve used yellow for the “please sucker your friends into joining” box. Around half of the page (or slightly over half, given all the whitespace) devoted to advertising in one form or another.

And this is all just the site default pages — this doesn’t even begin to go into the atrocities that people’s personal profile pages become after they’ve played with every little piece of ‘bling’ that can be added, the horrendous embedded music that far too many people put into their profiles, or the ubiquitous “sorry, we can’t code properly” error messages that pop up as you try to navigate around the site.

In comparison, here’s how Facebook greets their users:

Facebook Main Page

Sure, there’s advertising — one banner ad on the right for an external service, and one section of the main News Feed showing what events Facebook is tracking that are popular in Seattle. I almost chose a different color for the orange block, as where MySpace’s ads are completely generic, Facebook is at least tying their “look what else we do” advertising to my location. The rest of the page is given to actually showing me information: any waiting friend requests or messages in the sidebar (along with their own “invite your friends” box — the same idea as MySpace’s, but far less intrusive), and the larger central section showing me my friends updates.

Not only is the website itself far better designed, making it drastically easier to navigate (and to put up with), but the extensibility of the Facebook ‘applications’ (small, externally hosted plugins) has allowed me to aggregate nearly all of my various online presences onto my profile page. My weblog posts are automatically copied into Facebook’s ‘notes’, and my LibraryThing ‘reading’ tag, Upcoming events, Flickr photos and Last.fm music tracking are all embedded in the page. All in all, it’s more or less ‘one stop shopping’ for my ‘net presence.

Sure, it’s not perfect — though at the moment, the only annoyances I’ve run into have been with some of the third-party application plugins, rather than with Facebook itself — but as far as social networking goes, this is the first I’ve seen that I’m actually fairly impressed by.

Seattle Outtakes Pipe

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Update: PI staffer Mike Thompson let me know that they’ve just enabled RSS feeds for each individual category within the Big Blog. Each category page (like this one for Seattle Outtakes, for instance) now has an RSS link right at the top of the page. Thanks, Mike!

For some time now, I’ve been following the Seattle Outtakes blog from the PI, where PI photographers would post and discuss images that didn’t make the final cut into the paper for one reason or another (and some photos that were published), along with how they got the shot, techniques, and so on. Really good stuff for a photo bug.

Sadly, Outtakes has now been absorbed into The Big Blog, the PI’s latest addition to their ever-growing linup of weblogs. I’m not sure quite why they made this decision, but I found it rather annoying. As I posted in a comment on their announcement post:

One more vote for keeping Outtakes separate — I watch this one precisely because of my interest in photography, and have really enjoyed the insights into what the PI photographers do. The Big Blog feels too unfocused in tone and too similar to too many other local ‘catchall’ blogs, and it not something I’m likely to check in with regularly…which ends up meaning no Outtakes for me. Pity.

While you can manually check the Outtakes category on The Big Blog, there’s no category-specific RSS feed provided, and there’s just way too much traffic that I’m not terribly interested in for me to bother subscribing to the RSS feed (and even if I did feel like subscribing, it appears to be an excerpts-only feed instead of a full-text feed — one more reason for me not to subscribe).

So…Yahoo Pipes to the (theoretical) rescue. I’ve not actually played with Yahoo Pipes before, but given that it allows you to perform various operations on web data, it seemed like it might be a good potential tool for attempting to regain my Outtakes fix. In theory, if I’ve done this correctly, this pipe should be a Seattle Outtakes RSS feed.

However: I don’t actually know if it’s working correctly yet, and I’m not sure how soon I will…and there’s some potential down-the-road issues with the pipe. Geeky details under the cut…

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